In accordance with the requirements of the legislation of the Republic of Uzbekistan and the instructions of the regulator, the level of verification and the list of required documentation for transactions are determined based on the following parameters:
- client residential status (resident/non-resident);
- type of currency used in the transaction (national/foreign);
- amount of funds involved.
We have carefully analyzed the situation described in the “Potrebitel.uz” groups on the Facebook platform and in the Telegram messenger. It was established that due to insufficient information about the client, the bank employee provided incorrect information.
Kapitalbank confirms that all actions taken were solely aimed at ensuring the security of the financial system and complying with legal regulations. To enhance the quality of service, we conducted additional training sessions for our employees to prevent similar situations in the future. We thank you for your trust and understanding.
We value feedback from our clients and continue to work on improving our service standards.