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Plastic cards 37

  • Money has disappeared from my card
    Money has disappeared from my card

    Dear client, please, visit a branch that has issued the card (provide passport). Only during working days
  • Card validity period is erased
    Card validity period is erased

    Dear client, please, visit a branch
  • Card number is erased
    Card number is erased

    Dear client, please, visit a branch that has issued the card
  • Card has expired
    Card has expired

    Dear client, please, visit a branch, card replacement is free
  • Card chip is damaged
    Card chip is damaged

    Dear client, please, visit a branch
  • Re-issue due to clients fault
    Re-issue due to clients fault

    Esteemed Client, you have to go to our Bank Branch that will issue the Card for you. The secondary issue is possible within one operational day. It costs according to the Tariffs.
  • Number/Validity period is printed incorrectly
    Number/Validity period is printed incorrectly

    Dear client, please, visit a branch that has issued the card
  • A client of your bank has mistakenly enabled sms-notification service. What should I do?
    A client of your bank has mistakenly enabled sms-notification service. What should I do?

    Dear client, please, visit a branch with passport and sign written application on mistakenly enabled sms-notification service. Or disable it yourself by sending 39391 text-message
  • I need to unblock a card
    I need to unblock a card

    Dear client, please, visit a branch that issued the card or Card Department of Head Office.
  • I am abroad for 2 weeks. For some reason, my VISA card is blocked, what should I do next?
    I am abroad for 2 weeks. For some reason, my VISA card is blocked, what should I do next?

    Esteemed Client, please stay on the line, I will try to connect you with the Business Department.
  • How much is VISA Electron issue?
    How much is VISA Electron issue?

    If you want to open a card you need to go to any Branch of our Bank with your passport, https://kapital24.uz/en/plastic-cards/list/visa/
  • My younger brother is studying in the Republic of Korea. Can I transfer the amount to a VISA card and pay for his contract?
    My younger brother is studying in the Republic of Korea. Can I transfer the amount to a VISA card and pay for his contract?

    If the Visa card is issued by our bank, you can deposit funds at the bank presenting identity document (passport or military card)

    If Visa card is issued in the Republic of Korea you can use services of international bank transfer system S.W.I.F.T
  • VISA Gold Card
    VISA Gold Card

    It holds a special status. Many companies offer discounts to its holders. The following link will help you to select country, category and to find out what companies offer discounts. http://www.visa.com.ru/ru/ru-ru/personal/cards/gold/offers/index.shtml
  • VISA Electron Card
    VISA Electron Card

    Mainly it is used for payment through terminals and Internet payments, as well as through AT
  • VISA Classic Card
    VISA Classic Card

    Mainly it is used for payment through terminals and Internet payments, as well as through ATMs.
  • Corporate Visa Business card
    Corporate Visa Business card

    Opened for legal entities and can be both conversion and not. Does not work on cash withdrawal in Uzbekistan, but works in terminals accepting Visa. Outside the Uzbekistan, works both on cash withdrawal and in terminals
  • How can I check the balance on Visa card?
    How can I check the balance on Visa card?

    The Balance You can check by sending request from the Mobile Phone Number that is tied to your Visa card (it is indicated when concluding the agreement with the bank). You send it to the number +998909652212 using the word “BALI” or through the Bank’s Mobile Application. Your Balance is available also through the ATM of our Bank.
  • Hello, how can I open VISA card?
    Hello, how can I open VISA card?

    If you decide to open a Plastic Card you need to go to any Branch of our Bank with your Passport. The Card will be issued within 3 days. In urgent case Cards may be issued even within one day, after which you can use it. Fee for issuing a Card are to be collected according to the Bank's Tariffs.
  • Good afternoon How can I view all operations on crediting and debiting funds from card (Visa)?
    Good afternoon How can I view all operations on crediting and debiting funds from card (Visa)?

    You can view a mini statement for a month by sending “msti” to +998909652212 from mobile phone attached to your Visa card (you should state it when making agreement at the bank).
    To get a complete statement from the moment of card issue, visit a branch where a card was issued.
  • I lost a card, how can I restore it?
    I lost a card, how can I restore it?

    You can restore it in the organization that has issued it.
  • Terminal shows error when I try to use a card. What should I do?
    Terminal shows error when I try to use a card. What should I do?

    Check the condition of a card and try to use it in other terminal.
  • What devices can I use UZS plastic cards on?
    What devices can I use UZS plastic cards on?

    Banks self-service terminals, POS-terminals.
  • What is the fee for withdrawal of funds in Kapitalbank ATMs?
    What is the fee for withdrawal of funds in Kapitalbank ATMs?

    1% of payment amount
  • How secure it is to use UZS plastic cards?
    How secure it is to use UZS plastic cards?

    Security is not guaranteed in case data were provided to third persons
  • How can I find out about receipt of funds to the card?
    How can I find out about receipt of funds to the card?

    Check balance or enable sms-notification service.
  • How to enable sms-notification service for UZS plastic card cards?
    How to enable sms-notification service for UZS plastic card cards?

    In self-service kiosk/ATM. Instructions are available on our website.
  • Where can I find instructions for UZS plastic cards use?
    Where can I find instructions for UZS plastic cards use?

    Instructions are available on our website.
  • Possibilities of UZS plastic cards?
    Possibilities of UZS plastic cards?

    • Payment for goods and services in trade and service enterprise, where trade terminals are located
    • Receipt of cash in cash departments or through ATMs (only individuals)
    • Transfer of funds to current accounts of individuals and legal entities, for example, for study of your kids in institute.
    • Transfer of funds to card. For example, payroll, dividends or earned income
    • To deposit funds to card account
    • To make payments for utility services
  • Why it is convenient to use a UZS plastic card instead of cash money?
    Why it is convenient to use a UZS plastic card instead of cash money?

    Payment speed, it is impossible to forge a card or lose monetary funds, accrual of interest on balance
  • I want to enable sms-notification service. Who should I contact?
    I want to enable sms-notification service. Who should I contact?

    You may use Uzcard Information Kiosks or ATMs. You can also go to the Bank Branches Departments for issuing Plastic Cards, where, upon written request, the SMS-Informing Service will be activated
  • How long does it take to open a new card when the old one is lost?
    How long does it take to open a new card when the old one is lost?

    The card will be issued within 1 – 3 days.
  • Can I send you register for payroll electronically?
    Can I send you register for payroll electronically?

    Yes, you can. However, funds will not be credited until you provide hard copy.
  • Can you describe the procedure for card issue?
    Can you describe the procedure for card issue?

    Esteemed Client, You have to go to any Bank Branch located near to you with your passport (or with a document equivalent to your passport). The card will be issued within 1 – 3 days
  • What types of online cards are available?
    What types of online cards are available?

    1. A. UZCARD EMV cards within the payroll program of legal entities;
    2. UZCARD EMV standard cards;
    3. UZCARD EMV cards of retirees;
    4. UZCARD EMV corporate cards of legal entities;
    5. UZCARD EMV cards of individual entrepreneurs;
    6. HUMO Plastic Cards may be used both for Individuals and for Salary Projects.
  • Where can I use your card online?
    Where can I use your card online?

    This can be used on the territory of the Republic of Uzbekistan in all enterprises that have a Uzcard Terminal and in cash withdrawal ATMs
  • Do you work on Saturdays?
    Do you work on Saturdays?

    Yes, if on this day the balance is open (bank employees inform us about it on Friday)
    If the Balance is closed, all Branches and Mini-Banks do operate only Money Transfers!
  • Do you charge interest on card balance?
    Do you charge interest on card balance?

    Capitalization (interest on main account) is available only for pensioners and it amounts to 9% per annum
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