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Mobile application 65

  • Where сan I change my personal data?
    Where сan I change my personal data?

    In the application settings
  • Where to download the Mobile application?
    Where to download the Mobile application?

    Play Market (Android), App Store (Iphone) or follow the link http://onelink.to/f34czr
  • Where can I get instructions on Mobile Applications?
    Where can I get instructions on Mobile Applications?

    You may ask questions using the website https://kapital24.uz/en/remote-banking/kapitalbank / or for more detailed information, you may call technical support by phone 71 200 15 15.
  • Where can I get help in case of problems in the Mobile application?
    Where can I get help in case of problems in the Mobile application?

    Call Technical Support (71) 200-15-15.
  • What are the support numbers I can use in case of problems in the Mobile application?
    What are the support numbers I can use in case of problems in the Mobile application?

    (71) 200-15-15
  • On which devices can I use Mobile apps?
    On which devices can I use Mobile apps?

    The Kapitalbank Mobile Application for Android (at least version 5.0) and iOS (at least version 10.0) platforms has to be used.
  • How should I update the Mobile Application?
    How should I update the Mobile Application?

    Play Market (Android), App Store (Iphone). Follow instructions.
  • How to set the Mobile application?
    How to set the Mobile application?

    Register in it.
  • How to install the Mobile application?
    How to install the Mobile application?

    Play Market (Android), App Store (Iphone). Follow instructions.
  • An error occurred during installation. What should I do?
    An error occurred during installation. What should I do?

    You need to check the availability of the Internet and you need run again.
  • What are the reasons for money to be written off in the transfer but not received by the recipient?
    What are the reasons for money to be written off in the transfer but not received by the recipient?

    No Internet connection or recipient data were input incorrectly.
  • Is there a fee for transferring funds from Apelsin?
    Is there a fee for transferring funds from Apelsin?

    Per cards of "Kapitalbank" JSCB commission is not charged, per cards of other banks, the commission for Uzcard is 0,5%.
  • How long does transfer take?
    How long does transfer take?

    It depends on service provider
  • How can I view payments history?
    How can I view payments history?

    In the Translations section
  • Can I transfer money to Visa or Uzcard using Apelsin app?
    Can I transfer money to Visa or Uzcard using Apelsin app?

    Yes, you can.
  • Can I transfer funds to another application?
    Can I transfer funds to another application?

    Yes, you can provided the card is activated in both applications.
  • If I lost my mobile phone, how can I secure Mobile application?
    If I lost my mobile phone, how can I secure Mobile application?

    The application is secured for the password is not saved when closing it, but if the password is short or not complex, it is better to change it using another device.
  • I changed the phone number, how can I enter the app?
    I changed the phone number, how can I enter the app?

    You should visit the head office of the bank to provide new number.
  • I cannot enter the mobile application. What should I do?
    I cannot enter the mobile application. What should I do?

    Check the Internet connection.
  • How to use Mobile application securely?
    How to use Mobile application securely?

    Do not share your Username and Password with Third Parties. Do not write down your password - remember it, please!
  • How should I use the app to make my experience totally secure?
    How should I use the app to make my experience totally secure?

    Use it by yourself, do not provide the data to third persons.
  • How secure should the app password be?
    How secure should the app password be?

    The more characters, the more secure the password.
  • How reliable the app regarding the security of funds?
    How reliable the app regarding the security of funds?

    Funds are secure unless third persons have access to it.
  • How should you save your password aiming to log into the Application next time?
    How should you save your password aiming to log into the Application next time?

    It is not possible to save the password.
  • How can I enter the application if I have forgotten the password?
    How can I enter the application if I have forgotten the password?

    Recover the password using feature “Forgot the password?”.
  • Why has an error occurred during registration?
    Why has an error occurred during registration?

    Incorrectly input data
  • Where to register in the application?
    Where to register in the application?

    On the home page.
  • What data is required to input to register in the application?
    What data is required to input to register in the application?

    Card Number, Validity Period and Mobile Phone Number connected to SMS informing service to the card.
  • In what cases registration in the application is not available?
    In what cases registration in the application is not available?

    Incorrectly input data.
  • How long does it take to register in applications?
    How long does it take to register in applications?

    After entering the data – Instantly
  • Which services can I pay for using Apelsin?
    Which services can I pay for using Apelsin?

    Those provided in application list.
  • What are the advantages of making payments through the Apelsin application?
    What are the advantages of making payments through the Apelsin application?

    If you have a telephone and Internet connection, you can make payments at any time and any place.
  • Is there a report or receipt of payment for utility services payments?
    Is there a report or receipt of payment for utility services payments?

    The app shows cheque and payment information.
  • Is it possible to pay for services not provided in Apelsin list?
    Is it possible to pay for services not provided in Apelsin list?

    No, it is not possible.
  • Is it possible to effect payments outside the Uzbekistan?
    Is it possible to effect payments outside the Uzbekistan?

    Yes, it is possible.
  • How to view payments history in Apelsin?
    How to view payments history in Apelsin?

    In Monitoring menu
  • How to delete payments?
    How to delete payments?

    Payments shall not be deleted.
  • How long does it take to effect payment using Apelsin?
    How long does it take to effect payment using Apelsin?

    It depends on service provider.
  • Can I rename payments?
    Can I rename payments?

    No, it is not possible.
  • Can I pay for utility services through Apelsin?
    Can I pay for utility services through Apelsin?

    Yes, you can.
  • Will the history of payments be deleted after app updates?
    Will the history of payments be deleted after app updates?

    No, it is stored at the bank.
  • Will I receive SMS-notifications on effecting payments?
    Will I receive SMS-notifications on effecting payments?

    No, but there is an opportunity to enable push notifications in the accounts settings.
  • What is Mobile24?
    What is Mobile24?

    Mobile24 is an application for sending payments for legal bodies.
  • What are the functions of Mobile24?
    What are the functions of Mobile24?

    Send payments in local currency and SWIFT payments in foreign currency.
  • Is it possible to purchase/sell foreign currency?
    Is it possible to purchase/sell foreign currency?

    Yes, it is possible.
  • Is it possible to make a deposit to Visa card using Mobile24?
    Is it possible to make a deposit to Visa card using Mobile24?

    No, it is not possible.
  • Is it possible to make a conversion using this app?
    Is it possible to make a conversion using this app?

    Yes, it is possible.
  • How many organizations can I add in the app per one login?
    How many organizations can I add in the app per one login?

    up to 5
  • How long does it take to effect payment?
    How long does it take to effect payment?

    As long as it takes an accountant to make it.
  • Can I switch between languages?
    Can I switch between languages?

    Yes, three languages are available: Russian, English and Uzbek
  • Will I receive SMS from Apelsin?
    Will I receive SMS from Apelsin?

    Yes, when SMS-notification service is enabled.
  • Will I receive messages with no Internet connection?
    Will I receive messages with no Internet connection?

    Yes, if the SMS Notification Service is enabled
  • Will I receive messages to Apelsin application?
    Will I receive messages to Apelsin application?

    Mark the Notifications on Account Movement
  • Is there a fee for SMS?
    Is there a fee for SMS?

    0.5%
  • Is it possible to disable SMS?
    Is it possible to disable SMS?

    You may actually disable the SMS-Informing System according to the instructions posted on our website: https://kapital24.uz/en/plastic-cards/info/usluga-sms-informirovaniya/
  • Can I install the application using one number, and SMS-notifications using another number but of the same device?
    Can I install the application using one number, and SMS-notifications using another number but of the same device?

    Yes, you can.
  • What are the reasons for Visa card blocking?
    What are the reasons for Visa card blocking?

    You should contact card department.
  • What is Apelsin app?
    What is Apelsin app?

    This is a Remote Customer Service System of Kapitalbank JSCB via the Internet. Even if you are not a Client of the Bank, you can register with the Uzcard, and the Application will be available for you with limited functionality.
  • What do I need to use Apelsin?
    What do I need to use Apelsin?

    You need to download the Application from the Play Market (Android above version 5.0), the App Store (Iphone above version 10.0) and then, you have to follow the instructions.
  • What kind of possibilities the Apelsin Application does have here?
    What kind of possibilities the Kapitalbank Apelsin does have here?

    The Kapitalbank Mobile Application does allow to you to get information about Banking Services and Banking Products (Exchange Rates, Geological Location of Bank branches, Deposits, Cards, Loans, Accounts), make payments, transfers between deposit accounts and card accounts, transfer funds between your accounts and customers Bank and other banks

    You can find out more by reading the Guide by clicking on the link https://kapital24.uz/en/remote-banking/kapitalbank/
  • What are the advantages of Apelsin?
    What are the advantages of Apelsin?

    High operating speed and service convenience.
  • Is the Apelsin Application – a Free or Paid Application for the Operation Process?
    Is the Apelsin Application – a Free or Paid Application for the Operation Process?

    The Apelsin Application is really free to use. At the same time, when performing Certain Operations, a commission may be charged in accordance with the rates of KAPITALBANK JSCB.
  • Is it necessary to activate SMS-notifications service?
    Is it necessary to activate SMS-notifications service?

    Yes, it is.
  • Can unregistered users use the app?
    Can unregistered users use the app?

    No, they cannot
  • Can I use Apelsin outside the Uzbekistan?
    Can I use Apelsin outside the Uzbekistan?

    Yes. In this case, you need to connect roaming to the phone number, and SMS messages with confirmation codes will come to you.
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