Appeal status
5,124
total appeals
Completed
5,001
100.00%
In progress
123
100.00%
Virtual Reception of the Chairman of the Board
We will carefully review your appeal and provide a response
Submit an Appeal
Submit your application, complaint or suggestion to the bank through the online form.
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Step 1 of 3
Personal Information
Provide your details so we can review your appeal and give an official response.
Appeals are reviewed individually and with strict confidentiality.
Why do we need this information?
All data is protected and used only to process your appeal.
Provide your current phone number and email. If necessary, we will contact you to clarify details.
We will send the response to your email or mailing address.
How can we reach you?
All data is protected and used only to process your appeal.
- Describe your question or situation
- Specify the date and place of the event
- Add the contract or account number if needed
- Describe the expected outcome
How to write an appeal?
Check Appeal Status
Enter the request number
Appeal Submission Rules
Dear users!
The appeal is an official document and is reviewed in accordance with by the legislation of the Republic of Uzbekistan.
Provide the required details:
For individuals — full name and residential address.
For legal entities — the organisation's name and postal address.
Applications are not accepted:
with insults, threats or false information;
without a clear description of the question;
with advertising, commercial offers, unclear abbreviations and information unrelated to the bank's activities;
repeated appeals on matters already answered, if no new circumstances are provided.
Important:
Provide accurate details and describe the situation thoroughly — this helps us review your request faster.
Statistics of Appeals submitted via the website
Data for the period from30.06.2018to27.10.2026
By applicant category
From individuals
2,514
100.00%
From legal entities
2,610
100.00%
Appeals submitted through the bank’s official website