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The fastest way to file an official appeal with attached documents

Official response status

In-depth review of the specific situation

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Submit an Appeal

Submit your application, complaint or suggestion to the bank through the online form.

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Appeal Submission Rules

Dear users!

Provide the required details:

  • For individuals — full name and residential address.

  • For legal entities — the organisation's name and postal address.

Applications are not accepted:

  • with insults, threats or false information;

  • without a clear description of the question;

  • with advertising, commercial offers, unclear abbreviations and information unrelated to the bank's activities;

  • repeated appeals on matters already answered, if no new circumstances are provided.

Important:
Provide accurate details and describe the situation thoroughly — this helps us review your request faster.

Statistics of Appeals submitted via the website

Data for the period from30.06.2018to26.10.2026

Appeal status

5,124

total appeals

Completed

5,001

100.00%

In progress

123

100.00%

By applicant category

From individuals

2,514

100.00%

From legal entities

2,610

100.00%

Appeals submitted through the bank’s official website

Citizen reception schedule

Kirill Mayevskiy
Chairman of the Management Board

Tuesday
10:30 - 12:30

Konstantin Tyan
Chief Executive Officer — Deputy Chairman of the Management Board (Board member)

Wednesday
09:00 - 11:00

Sardor Ismoilov
First Deputy Chairman of the Management Board (Board member)

Monday
10:00 - 12:00

Alexey Glushchenko
Deputy Chairman of the Management Board (Board member)

Thursday
16:00 - 17:00

Ekaterina Enikeeva
Deputy Chairman of the Management Board (Board member)

Monday
11:00 - 12:00

Yakhyoev Akmal Anvar ugli
Deputy Chairman of the Management Board

Friday
10:00 - 11:00

Madina Yusupova
Deputy Chairman of the Management Board

Wednesday
10:00 - 11:00