Appeals of citizens

Citizen Appeals

Submit an appeal to the bank and receive an official response

Try to resolve the issue faster

In most cases the issue is resolved faster — just call or write to us and get an answer right away

Hotline

For complaints, suggestions and reports on service quality from individuals and legal entities

+998 (78) 148-40-11

Email

If it is more convenient for you to write — send your appeal by email

[email protected]

When to contact us

Complaint about service

Report poor service quality or mistakes in customer service

Improvement suggestion

Share your ideas on improving the bank's products and services

Report a violation

Report violations, suspicious activity or fraud

A non-standard situation or an unresolved issue

If your question requires individual consideration

How an application is reviewed

Submission

Leave your appeal on the website or by phone

Registration

Your appeal is assigned a tracking number

Review

Bank specialists examine the situation

Response

Receive an official response to your appeal

Submission
Leave your appeal on the website or by phone
Registration
Your appeal is assigned a tracking number
Review
Bank specialists examine the situation
Response
Receive an official response to your appeal

Submit an Appeal

Submit your application, complaint or suggestion to the bank through the online form.

Step 1 of 3

Personal Information

Applicant type *

Full name *

John Smith

PINFL *

00000000000000

Provide your details so we can review your appeal and give an official response.

Appeals are reviewed individually and with strict confidentiality.

Why do we need this information?

All data is protected and used only to process your appeal.

Phone Number *

+998 (00) 123-45-67

Email *

[email protected]

Provide your current phone number and email. If necessary, we will contact you to clarify details.

We will send the response to your email or mailing address.

How can we reach you?

All data is protected and used only to process your appeal.

Appeal Text *

Describe the situation and provide all important details related to your appeal.

0 / 2000

Attach Files

Choose a file or drag it here

PDF, DOC, JPG, PNG · Up to 100 MB · Up to 5 files

By submitting the request, you agree to the processing of personal data

Describe your question or situation
Specify the date and place of the event
Add the contract or account number if needed
Describe the expected outcome

How to write an appeal?

Check Appeal status

Enter the request number

Statistics of Appeals submitted via the website

Data for the period from30.06.2018to29.10.2026

Appeal status

5,124

total appeals

Completed

5,001

100.00%

In progress

123

100.00%

By applicant category

From individuals

2,514

100.00%

From legal entities

2,610

100.00%

Appeals submitted through the bank’s official website

Documents

Statistics of appeals from legal entities and individuals
164.55 KB
Regulation on the Procedure for Handling Appeals from Individuals and Legal Entities at JSCB Kapitalbank
5.55 MB
Methods and Options for Pre-Trial Dispute Resolution with Banking Service Consumers
115.21 KB
Law on Appeals from Individuals and Legal Entities
273.04 KB